FAQ

Stainless Steel Panel PC

Q1:
Capactive Touch gesture functionality in Windows 7
A1:

1.      If need the pinch zoom function have to remove the EETI(eGalaxy) touch driver.
2.      If use the pinch zoom function can't support simulated mouse function.
3.      If want to calibrate the touch under Windows 7 can follow below :
     a.     Click Start and then Control Panel, and next Hardware and Sound.
     b.     Under Tablet PC Settings, tap Calibrate the screen for pen or touch input.
     c.     On the Display tab, under Display options, tap Calibrate and then Yes to allow the program to make changes.
     d.     Follow the on-screen instructions to calibrate your touch screen.
 

Q2:
How to clean the stainless steel products?
A2:

A soft cloth and clean warm water should always be the first choice for mild stains and loose dirt and soils.

If want used some organic cleaning solvents to remove fresh fingerprints and oils and greases that have not had time to oxidize or decompose.

The preferred solvent is one that does not contain chlorine, such as acetone, methyl alcohol, and mineral spirits.

A final rinse with clean water and a dry wipe will complete the process and eliminate the possibility of water stains.

Q3:
What can I do when I want to install touch device as a mouse device under Windows 2008/ Windows Vista / Windows 7?
A3:

If you use the PenMount Windows Universal V2.2.0.283, please modify the “\Driver\install.ini” as below before installation:
[Option]
TouchReport = 1
After modification, please save the file, then start the installation procedure, it can make the touch device be driven as the mode of simulate mouse.

 

Q4:
What Stainless Steel Panel PC products can support WOL?
A4:

All the Stainless Steel Panel PC products can support WOL (Wake On LAN) but exclude the APC-3x98A not support S1/S3 for WOL function.

Q5:
What’s the stainless material type you used for the standard stainless products?
A5:

SU304

Q6:
Why the IP69K products cannot be immersed beyond 1 meter water environment?
A6:

IP69K not mean the higher immersion standard for IP rating spec, it was be extended IEC60529 rating system described above by German for the high-pressure, high-temperature wash-down applications.

Q7:
How do I represent the multi touch function under Windows 7?
A7:

Please ensure you used the multi touch sensor products and install the touch driver correctly. Then you can download the Multi Touch Pack from Microsoft to test it.

http://www.microsoft.com/en-us/download/details.aspx?id=17368